Terms & Conditions - General

Terms & Conditions - General

1 – Introduction

1.1 This document sets out the terms and conditions that govern your interaction with Bungay Arts & Theatre Society t/a The Fisher Theatre.

2 – Ticket Sales

2.1 In order to fulfil your order we will need to take these personal details.

  • Title & Full Name
  • Telephone Number
  • Email Address
  • Full Postal Address including Postcode

The information provided to us will only be used in conjunction with your purchase e.g. a change in a performance or event resulting in the need to contact you. Unless you have given us permission by ticking our marketing communication box your email address will not be used for marketing purposes. You can find more information on how, where and why we store your personal details in our Privacy Policy or by contacting the Fisher Theatre.

2.2 Book in person: The Box Office is open Monday to Saturday 10am to 3pm.

Book by Telephone: When the Box Office is open, outside of these hours you can leave a message.

Book Online.

2.3 Reservations: All tickets must be paid for at the point of sale, we have a no reservation policy for booking tickets.

2.4 Refunds: If a performance is cancelled a full refund will be given to customers who have purchased tickets. No refunds will be issued if you cannot attend a performance. Please note any postage or service fees will not be refunded. Tickets which are returned to the Fisher Theatre Box Office 3 or more days before the performance commences will be entitled to change their tickets to another time, date, show or will be given a Credit Note/Voucher. Tickets which are returned to the Fisher Theatre Box Office less than 3 days before the performance commences will not be entitled to a change of performance or a Credit Note/Voucher. Any Tickets returned to the Box office will be released back for sale.

2.5 Latecomers: Latecomers will be seated at a suitable time in the performance. This may not be until the interval.

2.6 Exchanging Tickets: Tickets can be exchanged up to 3 days before the performance commences. If you are a Friend or Patron of the Fisher Theatre tickets can be changed up to 24 hours before the performance commences (subject to availability).

2.7 Additional Information:

  • Ticketing offers issued, cannot be used against tickets that have already been purchased.
  • Gift Vouchers are non-refundable and cannot be exchanged for cash.Gift Vouchers cannot be used in the Café Bar.
  • By purchasing any ticket or gift voucher from the Fisher Theatre, you consent to Bungay Arts & Theatre Society holding your details in our database. We will not contact you for any reason other than in connection with your purchase unless you have ticked our marketing communication box.
  • The recording of any performance within our theatre is strictly prohibited.
  • If you would like any further information please email the theatre via the Contact page

3 – Friend of The Fisher

3.1 When you become a Friend of The Fisher you will be issued with a members’ card which will carry your name and expiry date. This will be given to you in person if registering at our box office or you can collect it from the box office the next time you are at the theatre. We do not currently post out membership packs.

3.2 You agree not to pass on this card to anyone not part of the scheme so that they might benefit from any discounts within it. If the Fisher Theatre believes you are sharing your membership card to secure benefits for anything within the scheme, we reserve the right to cancel your membership with immediate effect, without refunding any joining fee.

3.3 On renewal of your annual membership, we will issue you with a new membership card and the previous card will no longer be accepted.

3.4 Distance Contracts: If you purchase a Friend package either online or by telephone (but not, for the avoidance of doubt, if you purchase a Friend package in person at the Fisher Theatre box office), you have a right to cancel your membership within 14 days from the day after purchase (the “cooling-off period”). If you cancel your membership within the cooling-off period then, subject to the below, you will receive a full refund.

3.5 Using Friend benefits within your 14 day “Cooling Off” Period: If you use any listed benefits of your package but then cancel your package within the cooling-off period, the Fisher Theatre reserves the right to deduct the face value price of such benefits from the sum refunded to you in respect of such cancellation. You acknowledge and agree that by using any listed benefits within the first 14 days, you are expressly requesting that your benefits commence during the cooling off period.

3.6 Availability: Tickets are subject to availability. We reserve the right to limit the number of tickets any one person can buy to ensure a fair usage policy for all.

3.7 Priority Notice and Booking: Where possible, we will attempt to notify Friends of upcoming performances at the Fisher Theatre before these are announced to the general public. This is not always possible and sometimes our performances may be announced via social media or our website without Friends being notified.

3.8 Offers and Concessions: Concessions cannot be used on ticket offers. We are confident that the offers we promote financially outweigh any concession you may be entitled to. In the unlikely event that you purchase a package rather than a concession, and the concession turns out to be a cheaper option, we will rectify this transaction on the system and credit your account with any monies owing. In the event you use concession priced tickets where package deals calculate cheaper, the Fisher Theatre will make a decision on an individual basis whether we can change your booking.

3.9 Resales: Tickets must not be resold for profit or commercial gain. Failure to comply will make the ticket and transaction void and we reserve the right to revoke your membership without refunding your joining fee if we believe you are benefiting from reselling tickets from the scheme.

3.10 Exchanges and Refunds: We will exchange tickets for another performance of the same production if you return your tickets to the Ticket Office 48 hours before the original performance date. Please note that we can only action an exchange once we are in receipt of the original ticket.

3.11 Once purchased tickets cannot be refunded. We will only offer ticket refunds for cancelled shows. We regret that we will not be able to offer a refund or exchange on your ticket(s) if you are refused entry to a performance due to being late.

3.12 Data Usage and Evaluation: Friends Scheme communications are done digitally through a newsletter and therefore we need your permission to use your email to communicate these benefits to you. If you do not give us permission to use your email address or elect to unsubscribe from the newsletters, the Fisher Theatre accepts no responsibility to inform you of the benefits through any other communications channel. As a result, you will miss out on the promotion of the benefits of the scheme. All emails you receive regarding the scheme will be from the Fisher Theatre.

3.13 Attending the Theatre – Latecomers: Due to the layout of some spaces and the nature of our building, the Management reserves the right to refuse admission or re-entry to a performance. Latecomers may either be asked to wait until a suitable break in the performance, or be refused admission.

3.14 Collecting tickets at the Box Office: Tickets may be collected from the Box Office up to 10 minutes before the start time of shows. We recommend picking up your tickets at least half an hour before the performance begins. Please bring along the card you paid with and proof of eligibility for any discounted tickets.

4 – Competitions

4.1 The Fisher Theatre will, from time to time, run competitions via Social Media or other outlets.

4.2 The promoter is: Bungay Arts & Theatre Society whose registered office is at 10 Broad Street, Bungay, Suffolk, NR35 1EE

4.3 Competitions are open to residents of the United Kingdom aged 16 years or over except employees and Trustees of Bungay Arts & Theatre Society and their close relatives and anyone otherwise connected with the organisation or judging of the competition.

4.4 Entry to competitions is free and no purchase is necessary to enter a competition.

4.5 By entering a competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

4.6 Only one entry per household is permitted.

4.7 Only one entry will be accepted per person. Multiple entries from the same person will be disqualified.

4.8 No responsibility can be accepted for entries not received by the closing date for whatever reason.

4.9 The promoter reserves the right to cancel or amend the competition and these terms and conditions without notice in the event of a catastrophe, war, civil or military disturbance, act of God or any actual or anticipated breach of any applicable law or regulation or any other event outside of the promoter’s control. Any changes to a competition will be notified to entrants as soon as possible by the promoter.

4.10 The promoter is not responsible for inaccurate prize details supplied to any entrant by any third party connected with this competition.

4.11 The prize is as stated and no cash or other alternatives will be offered. The prizes are not transferable. Prizes are subject to availability and we reserve the right to substitute any prize with another of equivalent value without giving notice.

4.12 Winners will be chosen at random by software, from all correct entries received and verified by the Promoter and/or its agents.

4.13 The winner will be notified by email and/or DM on Twitter/Facebook and/or letter within 28 days of the closing date. If the winner cannot be contacted or does not claim the prize within 14 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.

4.14 The promoter will notify the winner when and where the prize can be collected.

4.15 The promoter’s decision in respect of all matters to do with the competition will be final and no correspondence will be entered into.

4.16 By entering a competition, an entrant is indicating his/her agreement to be bound by these terms and conditions.

4.17 Any competition and these terms and conditions will be governed by English law and any disputes will be subject to the exclusive jurisdiction of the courts of England.

4.18 The winner agrees to the use of his/her name and image in any publicity material, as well as their entry. Any personal data relating to the winner or any other entrants will be used solely in accordance with current [UK] data protection legislation and will not be disclosed to a third party without the entrant’s prior consent.

4.19 Bungay Arts & Theatre Society reserves the right to cancel the competition if circumstances arise outside of its control.

5 – WiFi Access

5.1 Any individual connected to the Guest Wireless Network in order to use it directly or to connect to any other network(s), must comply with this policy, the stated purposes and Acceptable Use policies of any other network(s) or host(s) used, and all applicable laws, rules, and regulations.


5.3 Bungay Arts & Theatre Society takes no responsibility and assumes no liability for any content uploaded, shared, transmitted, or downloaded by you or any third party, or for anything you may encounter or any data that may be lost or compromised while connected to the Guest Wireless Network.

5.4 Bungay Arts & Theatre Society reserves the right to disconnect any user at any time and for any reason. The Guest Wireless Network is provided as a courtesy to allow our guests access to the internet. Users will not be given access to the Bungay Arts & Theatre Society intranet or permission to install any software on our computers.

5.5 Inappropriate use of the Guest Wireless Network is not permitted. This policy does not enumerate all possible inappropriate uses but rather presents some guidelines (listed below) that Bungay Arts & Theatre Society may at any time use to make a determination that a particular use is inappropriate:

  • Users must respect the privacy and intellectual property rights of others.
  • Users must respect the integrity of our network and any other public or private computing and network systems.
  • Use of the Guest Wireless Network for malicious, fraudulent, or misrepresentative purposes is prohibited.
  • The Guest Wireless Network may not be used in a manner that precludes or hampers other users access to the Guest Wireless Network or other any other networks.
  • Nothing may be installed or used that modifies, disrupts, or interferes in any way with service for any user, host, or network.

5.6 Please contact a staff member if you are experiencing difficulty logging in.

Bungay Arts & Theatre Society shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.

Bungay Arts & Theatre Society T/A The Fisher Theatre – Version 1.1 – Dated 30th June 2021 - Reviewed 10/10/2023